Geography is no longer a shopping barrier. The global e-commerce boom means you can buy anything from anywhere—all from your phone. Yet global shopping comes with challenges, e.g., language barriers and shipping complications. Value Added Services (VAS) can address these problems. This article explores what are the value added services, their types, benefits, and more.
What Are the Value Added Services?
Value-added services are supplementary features or offerings provided by sellers. They enhance the shopping experience for international buyers and make overseas purchases smoother and more reliable. VAS, such as special packaging and faster shipping can transform ordinary purchases into exceptional shopping experiences.
Types of Value Added Services in Online Shopping
The online shopping world offers various value-added services. What are the value-added services in terms of options? These can be categorized into paid and free ones.
Paid Value Added Services
Paid value-added services require an additional fee. They offer enhanced protection and customization options. Some common paid VAS include:
1. Insurance
This VAS protects purchases during transit. It covers loss, theft, or damage during delivery. It only costs a fraction of what your item is worth. For pricey purchases, this protection is a no-brainer.
2. Extended Warranties
Extended warranties cover beyond standard guarantees. They protect against defects for a longer period. Costs vary by product and coverage length. They are especially important for electronics and appliances and reduce risks with unfamiliar brands.
3. Customized Packaging
Customized packaging protects items during shipping. Options include bubble wrap and reinforced boxes, with some providers offering gift-wrapping services as well. This prevents damage to fragile items. It’s ideal for collectibles and luxury products.
Free Value-Added Services
Free value-added services come at no extra cost and improve customer experience without additional charges. What are the value-added services in this category? Some key VAS here include:
1. Easy Return
Easy return policies reduce purchase anxiety as customers can send back unwanted items. Instructions often come in multiple languages for easy return. Some shops offer local return centres. This builds shopping confidence.
2. Real-time Tracking
Real-time tracking informs customers about shipments. It provides updates on package location. Tracking generally works across international carriers. Push notifications can alert you about status changes and effectively reduce shipping anxiety.
3. Customer Support
Multilingual support bridges communication gaps. It allows for the issues to get resolved quickly. Service hours of this VAS often accommodate different time zones.
Benefits of Value Added Services
VAS transforms international shopping from complex to convenient. These services address common concerns about buying from overseas and improve overall customer satisfaction. Here are the key benefits for customers:
1. Convenience
Value-added services help save time and effort. Features like customs pre-clearance and one-click reordering make purchases seamless.
2. Trust-building
Trust matters in cross-border shopping. VAS shows commitment to satisfaction. Transparent services like real-time order tracking, detailed billing summaries, or personalized recommendations foster reliability.
3. Cost Savings
Many VAS actually reduce overall costs. Consolidated shipping, for example, combines multiple purchases, which lowers shipping fees. Subscription discounts or rewards programs help customers save money on recurring purchases.
SUGARGOO: Your Trusted Provider of Various Value-Added Services
“SUGARGOO is one of the best online boutiques. It connects global shoppers with Chinese products and facilitates a convenient ‘shop online from China’ experience. SUGARGOO provides an impressive range of value added services. Some of its VAS and advantages include:
- Mannequins Try-on Photo Service (50 CNY): See how clothes fit before receiving them. Photos show the real dimensions of mannequins.
- Hat Caring Packaging With Custom Supports (10CNY/Item): Special inserts prevent crushing and caps arrive looking fresh and perfectly shaped.
- Shoe Box Removal With Free Shoe Tree Protection (5CNY/Piece): Reduces shipping costs. Free shoe trees maintain shape during transit.
- EPE Foam Protection for Fragile Items (10CNY/Piece): Premium cotton surrounds delicate items and prevents breakage of electronics and glassware.
- Waterproof Packaging for Weather Protection (10CNY/Parcel): A special layer keeps contents dry. Items arrive safe in any weather condition.
- Corner Protectors to Prevent Damage (8CNY/Parcel): Reinforced edges absorb impacts and eliminate common shipping damage issues.
- Real-Time Package Tracking: Monitor your parcel’s exact location. Notifications keep you informed about delivery progress.
Conclusion
What are the value added services? These are specially designed services that make overseas shopping easier and more reliable. They address common challenges in cross-border e-commerce. Paid services offer extra protection and customization while free services enhance convenience and build trust. Together, they create a superior shopping experience. The platform SUGARGOO provides comprehensive product and service offerings. Visit SUGARGOO’s website for more information.
Source: Cosmo Politian
